Why Buy From Michaels?

Lowest Price Guarantee

If you find a lower priced diamond and present, within 30 days, a signed Confidence / Grading Report for a diamond of identical weight, cut and quality, Michaels will match the price or refund your purchase.

Lifetime Quality Guarantee

Your diamond has been graded by GIA/AGS trained diamond graders and the GIA grades on your Diamond Certificate are guaranteed to be as stated. If you wish to have your diamond graded by the AGS or GIA Grading Lab at your expense, and the center Michaels diamond is not graded at the same or better, we will reimburse you the entire cost of shipping, insurance and the Grading Lab Report. Michaels will also replace your diamond at no additional cost with a Michaels diamond of the same weight and grade as shown on your Diamond Certificate. A lab report will be obtained, at our expense, to verify the grade of the replacement diamond.

Lifetime Loss Guarantee

Loss of your Michaels diamond from our setting due to defective materials or workmanship is guaranteed (excluding normal wear and abuse). The mounting must be submitted to Michaels for inspection to determine the reason for loss. Our guarantee is valid if all work is performed by Michaels, has been inspected within 6 months prior to any claim and is registered on your inspection record. We recommend that you consult your insurance agent about adding your jewelry to your policy. Michaels’ limit of liability on any diamond loss is $2,500.

Lifetime Damage Guarantee

  • If your center diamond becomes damaged within the first year, Michaels will replace it, up to $2,500.
  • After the first year, Michaels will recut and repolish your center diamond at no charge.
  • Michaels will repair any item purchased from our store at no charge.
  • If the item is beyond repair, regardless of fault, Michaels will share equally in the cost of its replacement at current value.

Lifetime Diamond Upgrade

You may trade-in your undamaged Michaels diamond of up to 2 carats at any time. We will allow you full purchase price (less mounting and taxes) towards a trade of any diamond that is 50% greater than the trade-in allowance.

Guaranteed Return Privilege

If, within 30 days, you are not completely satisfied with your purchase, it may be exchanged or returned for a full refund.

  • The original sales receipt must accompany returns or exchanges.
  • Stock merchandise may be returned within 60 days of delivery and only if never worn and in new condition.
  • Watches may be returned within 7 days of delivery and only if never worn, in new condition and with all original links, warranty forms and packaging intact.
  • Special orders, personalized items, merchandise sold "as is", "final sale" or "close out" may not be returned.

Complimentary Services

  • Free Cleaning and Security Inspection
  • Free Ring Sizing and Engraving
  • Free Design Services
  • Free Repair Estimates
  • Free Gift Wrapping
  • Free Evaluation of Jewelry Trade-Ins