THE MICHAELS GUARANTEE
EXCEEDING YOUR EXPECTATIONS
LOVE FOR LIFE GUARANTEE
NEXT LEVEL SERVICE
When you trust Michaels Jewelers with your precious engagement ring purchase, we want you to have the confidence that you can count on us to be there which is why we developed the Love for Life Guarantee which states:
Michaels Jewelers guarantees you will love your ring as long as you own it. We will allow the original purchaser of any diamond engagement ring to exchange it toward any other diamond that is a minimum of 50% greater in value - at any time whether it be 1 year or 30 years. This guarantee gives you complete assurance that you have made the right choice in trusting Michaels Jewelers.
HERE FOR YOU
Michaels Jewelers adheres to the highest and strictest standards in the industry as laid out by the American Gem Society (AGS). We offer you the best price first time, every time. We understand there are many jewelers who make unrealistic price claims. Our guarantee simply states:
If within 100 days, you find a better price on a diamond that comes with an American Gem Society grading report of equal cut, color, clarity and carat weight grades, we will either beat that price, or if you have already purchased the diamond from Michaels Jewelers, we will refund 120% of the difference.
Michaels Jewelers provides you with a lifetime guarantee on the setting of your center diamond. Should your diamond be lost from its setting due to a defect in manufacturing, Michaels Jewelers will replace it up to $5,000*. For this guarantee to remain valid, Michaels Jewelers must have inspected the ring within the last 6 months and signed off on the inspection record. Please note precious metals may require some maintenance over the lifetime of your ring. To keep your guarantee valid, the maintenance work must be completed by the Michaels repair center or a previously authorized repair vendor at the consumer’s cost. We strongly suggest that all valuables be further protected through the consumer’s homeowner’s policy; we will provide you an affidavit of purchase detailing the quality of your new purchase that may be submitted to your insurance agent. If you require an updated appraisal, Michaels Jewelers will update the value on a new appraisal for free within 7 years of purchase.
*Michaels Jewelers strongly recommends an insurance policy be purchased with a rider for your diamond engagement ring, as this will usually cover loss/damage regardless of circumstances without the $5,000 limitation.